Privacy Policy
Last updated: March 2025
Hero HVAC Solution ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and service address when you fill out a form, request an estimate, or contact us.
- Service Information: Details about the HVAC service you need, your property type, and related information you provide.
- Website Usage Data: Pages visited, time spent on our site, browser type, device type, and referring URL, collected through analytics tools.
- Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze website traffic.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide HVAC service estimates
- Schedule and deliver HVAC services
- Communicate with you about your service requests
- Improve our website and services
- Send follow-up communications related to services you've requested
- Comply with legal obligations
Third-Party Services
We may use the following third-party services that collect or process data on our behalf:
- Google Analytics: Website traffic analysis
- Google Tag Manager: Tag management for analytics and marketing
- Meta (Facebook) Pixel: Advertising performance measurement
- HighLevel CRM: Customer relationship management and communication
These services have their own privacy policies governing how they handle your data.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to measure advertising effectiveness
You can control cookie settings through your browser preferences.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Contact Us
For privacy-related inquiries, contact us at:
- Email: Info@herohvacsolutions.com
- Phone: (720) 469-4121